Refund Policy

Effective on August 25, 2026

We accept returns of defective and non-defective products, and we accept exchanges.

When and why to contact us

Submit the request within 30 days following delivery. Eligible reasons include a change of mind, personal preference, or choosing the wrong item, along with damage, defects, an incorrect shipment, missing pieces, or a product that is materially different from its description.

Information and condition requirements

Include the order number, checkout email, and a description of the situation. We may request photographs or video of the item and packaging when the concern involves damage, a defect, the wrong shipment, or missing contents.

Only merchandise that remains new and unused in its original condition can qualify. Preserve its original packaging, tags, and every accessory that came with it.

Authorization, return shipping, and completion

Do not send the item before receiving authorization. An approved mail return uses the free return label provided in the package, and no restocking fee is assessed.

We process an approved refund to the original payment method within 10 days. Exchange requests are completed according to the replacement inventory available at that time.